Tummy Shield
Customer Testimonial
A mum-to-be explains why she uses it, in her own car, in her own words.
Testimonial Video Production Sydney
Customer testimonials that sound like conversation, because we interview instead of script.
Content Department films customer testimonials in Sydney, on site or in our studio. Everyone can tell when a customer is reading. The job is getting a real sentence out of a nervous person in twenty minutes, then cutting it tight.
The work
Real customers, cut tight.
Two testimonials for Tummy Shield, a seatbelt positioner for pregnancy: filmed in the car where the product is used, and captioned for sound-off feeds.
Tummy Shield
Josh’s Testimonial
A customer walks through how the product fits and why it matters, shot in the car.
Why us
Twenty minutes, one usable sentence. That is a good day.
The mistake is filming for an hour and hoping. A nervous customer gets worse the longer you keep them there, and the good answer almost always comes in the first fifteen minutes.
We prepare properly, shoot fast, and batch several customers into a single day so the cost per testimonial stays sane.
- Batched, so several testimonials come out of one day
- Interview direction that gets past the rehearsed answer
- Short by design, because short testimonials get watched
- Built in Australia, for brands selling to Australians
How it runs
Fast, and easier on your customers than they expect.
Nobody is on camera for more than half an hour.
01
Shortlist
You give us six customers, we call them, and we tell you which four will be good on camera.
02
Prep
Themes shared in advance, never a script. A nervous customer with a script is the worst outcome.
03
Shoot day
Four to six testimonials in a day, twenty minutes each, studio or on site.
04
Edit & deliver
Short hero cuts plus vertical crops and quote cards from the same footage.
What it costs
Priced per batch, because batching is the whole trick.
One testimonial costs nearly as much as three. Three is the sensible minimum.
Three
One shoot day, three customers, three cuts plus crops.
- Customer shortlist calls
- One shoot day
- Three hero cuts
- Vertical crops
- Quote cards
Six
The tier most people should pick. Enough voices to cover every objection.
- Everything in Three
- Six customers
- Per-objection edit selects
- Stills from the same day
- Two rounds of revisions
Ongoing
A fresh batch every quarter, so the proof never goes stale.
- Everything in Six
- Quarterly shoot days
- Customer outreach support
- Ongoing cutdowns
- Priority scheduling
Every job is quoted on scope.
Tell us what it has to do, where it runs and when you need it. You get a fixed written quote before anything starts, and we will tell you if a smaller package does the same job.
Always included
- Customer shortlist calls
- Interview question design
- Studio or on-site shoot
- Edit, grade and sound mix
- Vertical crops
- Quote cards from the same footage
- Two rounds of revisions
Quoted separately
- Customer incentives or appearance fees
- Travel outside Sydney
- Additional shoot days
- Media spend
- Rush turnaround
Before you brief us
Questions we get asked.
How long should a testimonial be?
Thirty to sixty seconds for anything that runs on a site or in an ad. If it needs to be longer, it is probably a case study.
What if a customer freezes on camera?
It happens and it is usually recoverable. We change the question, drop the camera out of their eyeline, and talk for a minute. If it still is not working we stop; a bad testimonial is worse than none.
Do we need to pay customers?
Usually not, and paying can make the testimonial less credible. A copy of the film they can use themselves is normally enough.
Want to see how it lands?
Every case study is written up end to end: the brief, the decisions and what the work did.
Got happy customers and nothing to show for it?
Send us six names. We will tell you which ones will be good on camera.