Arbor Building
Brookvale Bathroom
The finished bathroom and the customer’s choices, captioned for sound off.
Read the case studyCase Study Video Production Sydney
Prospects doubt your claims. Let your customers make the case on camera, in their own words.
Content Department produces customer case study videos for B2B and service businesses in Sydney. A case study video is the only asset where someone else makes your argument. Which means the whole job is getting a real answer on camera, not a rehearsed one.
The work
Finished jobs, on the record.
Project stories for Arbor Building, a Northern Beaches builder: the finished bathroom and kitchen, the customer's choices, and the builder walking a completed home.
Arbor Building
Brookvale Kitchen
The finished kitchen in eighteen seconds, delivered in 9:16, 4:5 and 16:9.
Read the case study
Arbor Building
Project Walkthrough
The builder walks a finished home room by room and explains the decisions.
Read the case study
Why us
The number is the film. Everything else is context.
Most case study videos are a customer being nice about you for ninety seconds. That is a testimonial. A case study has a before, a number, and an after, and it is useless without all three.
We do the work of finding the number before the shoot, so the interview can be about what it felt like rather than what it was.
- We will help you find the number before we film anything
- Interview direction that gets past the rehearsed answer
- Comfortable filming on a customer site with minimal disruption
- Built in Australia, for brands selling to Australians
How it runs
The prep is what separates a case study from a testimonial.
By the time we film, we already know what the story is.
01
Find the story
We talk to your team and theirs, and find the before, the number and the after. No number, no case study.
02
Question design
Questions written to get a usable answer, shared as themes not as a script.
03
Shoot
Interview plus b-roll on their site. Half a day, minimal disruption to their team.
04
Edit & deliver
Hero cut, a short sales version, and vertical crops. Two rounds of revisions.
What it costs
Priced per customer story.
Most of the cost is the day and the prep. Batching several customers drops it sharply.
Single Story
One customer, one film, plus a short version for sales to send.
- Story discovery
- Half-day on their site
- Hero cut
- 60-second sales version
- Vertical crops
Story Set
Three stories shot in one block. The tier that gives sales something for every objection.
- Everything in Single Story
- Three customer shoots
- Shared format and titles
- Per-objection cutdowns
- Stills from each shoot
Programme
A new customer story every quarter, so the library keeps pace with the roadmap.
- Everything in Story Set
- Quarterly shoots
- Customer outreach support
- Ongoing cutdowns
- Priority scheduling
Every job is quoted on scope.
Tell us what it has to do, where it runs and when you need it. You get a fixed written quote before anything starts, and we will tell you if a smaller package does the same job.
Always included
- Story discovery with you and your customer
- Interview question design
- Half-day shoot on their site
- Edit, grade and sound mix
- Short sales version
- Vertical crops
- Two rounds of revisions
Quoted separately
- Travel outside Sydney
- Customer incentives or appearance fees
- Additional locations
- Media spend
- Rush turnaround
Before you brief us
Questions we get asked.
Our customer will not go on camera.
Common, and usually a procurement or legal issue rather than a personal one. Ask early, offer approval over the final cut, and keep the shoot to half a day.
What if we do not have a hard number?
Then it is a testimonial, and it should be priced and framed as one. A case study without a number will not survive a sceptical buyer.
Can you film at their office interstate?
Yes. Travel is quoted separately and it is usually cheaper to batch two interstate customers into one trip.
Who approves the final cut?
You and the customer both. Build their approval into the timeline from the start or it will add two weeks at the end.
Want to see how it lands?
Every case study is written up end to end: the brief, the decisions and what the work did.
Got a customer with a good result?
Tell us who and what the number is. We will come back with a plan and a fixed price.